ace88 Privacy Policy

ace88 is committed to maintaining the highest standards of data privacy and security. We understand that trust is the foundation of any lasting relationship between a player and an online casino platform. This document explains, in plain English, exactly what information we collect from you, why we need it, how we use it, and the rights you hold as a user of our services.

This policy covers all ace88 services accessible via our website, including cricket betting, live casino, slots, crash games, and any future products we introduce. It should be read alongside our Terms and Conditions and Responsible Gaming policy. If you have questions about any aspect of this document, please contact us at the email address provided at the end of this page.

When you create an account, interact with our platform, or contact our support team, we may collect the following categories of personal data:

• Identity information: full name, date of birth, national ID or passport details (required for account verification and responsible gaming compliance).
• Contact information: email address, mobile phone number, and physical address (city/district, Bangladesh).
• Financial information: transaction records, deposit and withdrawal amounts (in BDT), and payment method identifiers (e.g., bKash mobile wallet number, Nagad account, Rocket account, bank account details for BRAC Bank, Dutch-Bangla Bank, or City Bank transfers).
• Technical information: IP address, device type, operating system, browser type and version, session duration, and clickstream data collected automatically when you use our platform.
• Gaming activity data: game history, wager amounts, wins and losses, bonus usage, and session timestamps, which are retained for audit, fraud prevention, and responsible gaming monitoring purposes.
• Communications data: records of emails, chat messages, and support tickets you send to us, including content and timestamps.

We collect only the information that is necessary to provide our services, comply with applicable obligations, and maintain the integrity of the ace88 platform. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or biometric identifiers beyond what is strictly required for identity verification.

The personal data we hold about you is used for specific, legitimate purposes related to operating the ace88 platform. These include:

• Account creation and management: verifying your identity, setting up your player account, and maintaining accurate account records throughout your time as an ace88 member.
• Processing transactions: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfers; ensuring timely and accurate payment processing in BDT.
• Customer support: responding to your queries, resolving disputes, and improving our service based on feedback you provide through email or live chat.
• Responsible gaming compliance: monitoring gaming patterns to detect potential problem gambling behaviours and intervening proactively where necessary, in accordance with our Responsible Gaming policy.
• Fraud prevention and security: detecting and preventing fraudulent activity, unauthorised account access, money laundering, and other illegal conduct that could harm players or the integrity of the platform.
• Marketing and personalisation: sending you relevant promotional offers, bonus notifications, and game updates where you have provided consent. You may opt out of marketing communications at any time by contacting support.

ace88 does not sell your personal data. We may, however, share specific information with trusted third parties when it is strictly necessary to operate our platform and comply with legal obligations. Circumstances in which data may be shared include:

• Payment processors: transaction data is shared with payment service providers (such as bKash, Nagad, or Rocket) only to the extent necessary to complete your requested deposit or withdrawal.
• Technology and service providers: companies that support our platform infrastructure, security, analytics, or customer support tools, all of whom are contractually bound to protect your data and use it only for the services they provide to us.
• Legal and regulatory authorities: where we are required by law, court order, or binding regulatory instruction to disclose information, we will comply. We will notify you where legally permissible to do so.
• Business successors: in the event of a merger, acquisition, or restructuring of the business, your data may be transferred to a successor entity subject to the same or equivalent privacy protections.

In all cases, data sharing is governed by written agreements that require the receiving party to maintain appropriate technical and organisational security measures. We do not permit recipients to use your data for any purpose beyond the scope of the services they provide to us.

ace88 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how you navigate our site, and deliver relevant content. A cookie is a small text file placed on your device when you visit our website.

We use the following categories of cookies:

• Essential cookies: required to operate core platform functions such as account login, session management, and security checks. These cannot be disabled without affecting how the site functions.
• Analytics cookies: help us understand user behaviour on the platform — which pages are most visited, how long sessions last, and where users encounter difficulties — so we can continuously improve.
• Preference cookies: remember your platform preferences such as language selection and interface settings, so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the ace88 platform. We do not use cookies to collect sensitive financial or identity data directly.

ace88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, audit, or reporting requirements. The specific retention period depends on the nature of the data and the purpose for which it is held.

For active player accounts, data is retained throughout the duration of the account relationship. Following account closure, certain records (including identity verification documents, transaction histories, and responsible gaming records) may be retained for a further period to satisfy legal and compliance obligations. Data that is no longer required will be securely deleted or anonymised.

As a registered user of ace88, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address listed at the end of this page:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right of erasure: in certain circumstances, you may request the deletion of your personal data. Note that some data may be retained to comply with legal obligations even after an erasure request.
• Right to object: you may object to the processing of your personal data for direct marketing purposes. You can opt out of promotional communications at any time.
• Right to restrict processing: in certain situations, you may request that we limit how we use your data while a dispute or query is being resolved.

We aim to respond to all data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing any request to ensure your data is protected from unauthorised access.

ace88 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include 256-bit SSL encryption for all data in transit, secure server infrastructure with restricted administrative access, regular security assessments and vulnerability testing, and internal data handling policies that limit access to personal data to authorised personnel only.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected users promptly and take all necessary steps to contain and remediate the incident.

All financial transactions on ace88 are processed through trusted payment partners including bKash, Nagad, Rocket, Upay, and local Bangladeshi banks. When you make a deposit or request a withdrawal in BDT, the relevant transaction data is shared with the applicable payment provider solely to complete that transaction. We do not store full payment card numbers or full mobile wallet credentials on our own servers.

Transaction histories are maintained for audit and compliance purposes and to assist in resolving any payment disputes that may arise. If you believe there is an error in your transaction record, please contact our support team immediately. All financial communications with our support team must be conducted via our registered email address — never through unofficial channels.

ace88 is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has provided us with personal data or has registered for an account, we will promptly close that account and delete all associated data. If you are a parent or guardian and believe your child has created an account with us, please contact us immediately at [email protected] so we can take appropriate action.

ace88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email and update the revision date displayed at the top of this page. Your continued use of the ace88 platform following notification of any changes constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. If you disagree with any changes made to this policy, you should discontinue using the ace88 platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace88 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Please include your registered username and a clear description of your query in any correspondence. Do not send sensitive documents (such as identity documents or payment receipts) unless specifically requested by our team.